Please check first whether your complaint is within our remit.

We will communicate with you in writing or by telephone - let us know your preference at the end of the "Submit a complaint" form.

 

Submit a complaint online - Please fill in the form below and click "send"

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Submit a complaint by Post: If you need any assistance completing the form or would rather complete a hard-copy form to return by post or email, please call our team on 0207 981 0850 or see ‘Contact Us’ for other ways to reach us. We will be happy to email or post a form and full details of our dispute resolution process to you. We accept complaints in English only and we accept domestic and cross border complaints from consumers or complainants acting on their behalf.